Work for Us

At KiP Telford, our team is at the heart of everything we do. Whether it’s preparing meals, offering a listening ear, or supporting people in crisis, your skills and compassion can transform lives.

Your contribution and experieince helps someone move one step closer to safety, stability, and hope.

Why Work With KiP?

  • Support people facing homelessness in meaningful, practical ways
  • Be part of a compassionate, experienced team
  • Learn new skills and make lasting connections
  • Help create a stronger, kinder Telford

What We Offer

  • Full training and support
  • A friendly, inclusive work community
  • Opportunities to grow your skills and confidence
  • A chance to make a lasting impact

Explore our current vacancies

Current employment opportunities are listed below. Select the position of interest to see full details of the role, person specification requirements, and how to apply. 
If you have any questions regarding our employment opportunities, please visit our Contact page.

Partners for Change - the partnership

An exciting opportunity to be part of a pioneering new partnership

KiP (Telford) is entering an exciting new phase of service delivery following the success of Partners for Change, a major National Lottery funded partnership bringing together The Shrewsbury Ark, Stay and KiP.

For the first time, this partnership will help create a more connected approach to homelessness support across the ceremonial county of Shropshire, linking services, shared learning, and support pathways across Shropshire, Telford and Wrekin.

As part of this development, KiP is strengthening its structured person-centred approach to helping people out of homelessness, move beyond crisis and towards longer term stability, wellbeing, and independence.

We are looking for someone who is passionate about mental health, understands the complexities of homelessness, and wants to be part of a forward-thinking service focused on meaningful, lasting change.

You will play an important role in supporting individuals to build confidence, improve wellbeing, and take positive steps forward through both one-to-one support and structured group sessions.

Day Centre Support Workers

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Download Job Description
Download Person Speficiation

Recruiting for 2 x Day Centre Support Workers

Location: Wellington, Telford
Hours: 35 hours per week 

Salary: £25,669.35 per annum
Reporting to: The KiP Lead 

Job Role:

To deliver high-quality, trauma-informed support at KiP’s enhanced day centre, ensuring individuals experiencing homelessness or housing insecurity can access safe, welcoming services, meet their basic needs, and progress towards stable accommodation, improved wellbeing, and greater independence.

Key Responsibilities:

  • Service Delivery & Access
  • Support the delivery of a 5-day-per-week day centre service.
  • Provide day-to-day access to meals, showers, laundry facilities, and a safe environment.
  • Deliver person-centred support tailored to individual needs.
  • Engage with a high volume of customers, maintaining quality and consistency of support.

Housing Outcomes:

  • Support customers to access and sustain accommodation, contributing to partnership targets.
  • Assist customers with:
    • Housing applications
    • Engagement with landlords and housing providers
  • Build on KiP’s strong track record in supporting individuals into housing.

Customer Support & Engagement:

  • Deliver holistic, trauma-informed support to individuals who are rough sleeping or at risk.
  • Work effectively with clients who:
    • Have been excluded from other services
    • Experience behavioural, communication, or trust challenges
  • Build trusting relationships to improve engagement and outcomes.
  • Maintain accurate records using the In-Form case management system to support continuity of care.

Wellbeing & Progression:

  • Support customers to improve:
    • Mental and physical wellbeing
    • Social connections and confidence
  • Facilitate access to specialist services (e.g. health, mental health, neurodivergence, substance misuse, benefits advice).
  • Contribute toward outcomes where:
    • 65% of customers improve wellbeing
    • 60% increase social connections
    • 90% access appropriate support services

Basic Needs Provision

  • Assist in delivering essential support services, including:
    • Food and hot meals
    • Clothing and hygiene items
    • Emergency support packs
  • Ensure customers are treated with dignity, respect, and compassion.

Skills Development & Tenancy Readiness

  • Support customers to:
    • Develop life skills and independence
    • Prepare for and sustain a tenancy
  • Assist in delivering group sessions and activities focused on:
    • Daily living skills
    • Confidence building
    • Peer support

Group Work & Peer Support

  • Facilitate and support:
    • Group activities
    • Peer-led sessions
    • Wellbeing and engagement programmes
  • Encourage customer participation and co-production of services.

Team & Capacity Building;

  • Work collaboratively with colleagues across KiP and partner organisations.
  • Contribute to a positive team environment and shared learning.
  • Work alongside volunteers.

 Job Specification – Day Centre Support Worker 

Knowledge & Experience

Essential

  • Experience working with vulnerable adults, ideally within homelessness, housing, or support services
  • Understanding of trauma-informed, person-centred approaches
  • Experience supporting individuals with complex needs (e.g. mental health, neurodivergence, substance misuse, social exclusion)
  • Ability to manage challenging behaviour with empathy and professionalism
  • Experience working in a frontline service environment with high demand

Desirable

  • Knowledge of homelessness pathways, housing systems, private sector renting, and local services
  • Experience delivering group work, workshops, or peer support sessions
  • Experience using case management systems (e.g. In-Form)
  • Experience working with individuals who struggle with communication or trust in services

Skills & Abilities

Essential

  • Strong communication and interpersonal skills, with the ability to build trust quickly
  • Ability to engage hard-to-reach individuals and sustain positive relationships
  • Effective problem-solving and decision-making skills
  • Ability to work both independently and as part of a team
  • Good organisation and time management skills, including managing multiple clients
  • Competent in record keeping and IT systems

Desirable

  • Ability to facilitate group sessions and activities
  • Skills in motivational support and behaviour change approaches
  • Confidence in multi-agency working and advocacy

Personal Attributes

Essential

  • Compassionate, non-judgemental, and respectful approach
  • Commitment to equality, diversity and inclusion
  • Resilient and able to work in a challenging, fast-paced environment
  • Flexible and adaptable to changing needs and priorities
  • Commitment to safeguarding and professional boundaries
  • Strong commitment to supporting individuals towards independence and positive outcomes

Desirable

  • Lived experience of being marginalised due to homelessness or related challenges valued 
  • Passion for community-based support and social impact work

Qualifications & Training

Essential

  • Good standard of education (e.g. GCSEs or equivalent in English and Maths)
  • Willingness to undertake relevant training (e.g. safeguarding, mental health, neurodivergence, substance misuse)

Desirable

  • Relevant qualification in health & social care, housing, or support work
  • Training in trauma-informed care, mental health, or substance misuse support

Other Requirements

  • Ability to work flexibly across service needs (including day centre operations and group delivery)
  • Commitment to data protection and confidentiality
  • Willingness to engage in supervision, training, and CPD (continuous professional development)